Privacy Policy
Portage Passage ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy details the types of information we collect, how it is used, and the measures we take to safeguard it in connection with our nautical travel services, including curated yacht charters, bespoke cruise itineraries, marine adventure tours, sailing lessons and certifications, luxury houseboat rentals, and maritime heritage excursions.
1. Information We Collect
a. Personal Information You Provide to Us:
When you engage with our site or services, you may provide us with personal information, including:
- Contact Details: Names, postal addresses, telephone numbers, and email addresses.
- Booking and Travel Information: Passport details, dietary restrictions, health information relevant to travel, emergency contact information, preferred travel dates, destinations, and activities.
- Payment Information: Credit card numbers, billing addresses, and other payment details necessary for booking our services.
- Sailing Experience and Certifications: Details related to your sailing background for lessons and certified rentals.
- Communication Preferences: Your choices regarding receiving marketing communications from us.
b. Information Collected Automatically:
As you navigate through our online platform, we may automatically collect certain information about your device and browsing actions. This may include:
- Usage Data: Pages viewed, time spent on pages, search queries, and navigation paths.
- Technical Data: IP address, browser type and version, operating system, device type, and other identifiers.
2. How We Use Your Information
We use the collected information for various purposes, primarily to provide and improve our services, including:
- Service Delivery: To process your bookings, arrange yacht charters, cruise itineraries, marine adventure tours, sailing lessons, luxury houseboat rentals, and maritime heritage excursions.
- Communication: To send you booking confirmations, updates, service-related announcements, and respond to your inquiries.
- Personalization: To tailor our services and content to your preferences and interests.
- Marketing: To send you promotional materials, offers, and news about our services, where you have opted in to receive such communications.
- Improvement of Services: To analyze usage patterns, diagnose technical issues, and enhance the functionality and user experience of our online platform.
- Legal Compliance and Security: To comply with legal obligations, enforce our terms and conditions, and protect the security and integrity of our services.
3. Sharing Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, charter operators, tour guides, IT support). These third parties are bound by confidentiality agreements and are prohibited from using your personal information for any purpose other than to provide services to us.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Consent: With your explicit consent for any other purpose.
4. International Data Transfers
As a global nautical travel agency, your personal information may be stored and processed in any country where we have facilities or where we engage service providers. By using our services, you understand that your information may be transferred to countries outside of your country of residence, which may have different data protection laws than those in your country. We take all necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable laws.
5. Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Access: The right to request copies of your personal data.
- Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.
- Erasure: The right to request that we erase your personal data, under certain conditions.
- Restriction of Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
- Object to Processing: The right to object to our processing of your personal data, under certain conditions.
- Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below. We may require you to verify your identity before responding to your request.
6. Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. These measures include data encryption, access controls, and secure data storage. However, no internet transmission or electronic storage method is 100% secure.
7. Third-Party Websites
Our online platform may contain links to third-party websites. This Privacy Policy does not apply to the practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received personal information from a child under 16, we will delete such information from our records.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Portage Passage
18 Harbourfront Drive, Suite 600
Toronto, Ontario, M5J 2Z6
Canada